Privacy Policy

1.1 Information You Provide to Us

When you register and use Unizo, we collect information you provide directly, including:

• Account Information: Your name, email address, phone number, and password when you create an account.
• Profile Information: Your profile photo, display name, bio, and any other details you choose to add.
• Listing Information: Product details, descriptions, prices, images, and other content you submit when creating a listing.
• Transaction Information: Details of purchases, sales, payment method, shipping addresses, and order history.
• Communications: Messages exchanged with other users through our in-app chat, and any feedback or support requests you submit to us.

1.2 Information We Collect Automatically

When you use our app, we automatically collect certain information, including:

• Device Information: Device model, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages you visit, features you use, search queries, time spent in the app, and interactions with listings.
• Location Data: Approximate location based on your IP address, and precise location if you grant permission (used to show nearby listings).
• Log Data: IP address, access times, app crashes, and diagnostic data.

1.3 Information from Third Parties

If you sign in using a third-party service (e.g., Google Sign-In), we receive basic profile information such as your name and email address as permitted by that service. We may also receive information from payment processors to verify transactions.

We use the information we collect to:

• Provide and improve our services — Create and manage your account, process orders, facilitate transactions between buyers and sellers, and enhance app performance.
• Personalise your experience — Recommend products, show relevant listings, and tailor the app to your preferences.
• Communicate with you — Send order confirmations, account alerts, push notifications, and promotional messages (with your consent).
• Ensure safety and security — Detect and prevent fraud, abuse, and unauthorised access to your account.
• Comply with legal obligations — Meet applicable laws, regulations, and lawful requests from authorities.
• Analytics and research — Understand how users interact with Unizo to improve features and fix bugs.

We and our third-party partners use cookies, SDKs, and similar tracking technologies to collect usage data and improve our service. These may include:

• Analytics cookies — Help us understand how you navigate and use the app (e.g., Firebase Analytics).
• Authentication tokens — Keep you logged in securely between sessions.
• Crash reporting — Collect diagnostic information when the app encounters an error (e.g., Firebase Crashlytics).

You can control cookie preferences through your device settings. Opting out of certain cookies may affect the availability of some features.

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• With other users: When you buy or sell on Unizo, certain information (such as your display name, location, and product listings) is visible to other users to facilitate transactions.
• With service providers: We engage trusted third-party vendors (e.g., Firebase by Google for database and authentication, payment gateways) who process data on our behalf under strict confidentiality agreements.
• For legal reasons: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Unizo, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and you will be notified in advance.

Our app may contain links to third-party websites or services that are not operated by Unizo. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Protecting your data is a top priority for us. We implement industry-standard technical and organisational measures to safeguard your personal information, including:

• Data encryption in transit (HTTPS/TLS) and at rest
• Firebase Security Rules to control database access
• Secure authentication (including Google Sign-In with OAuth 2.0)
• Regular security reviews and access controls

While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a unique, strong password and keep your login credentials confidential.

You have control over your data and preferences:

• Account information: You can update your profile information at any time within the app settings.
• Push notifications: You can enable or disable push notifications in your device's notification settings.
• Marketing emails: You can opt out of promotional communications by tapping "Unsubscribe" in any marketing email we send.
• Location permissions: You can revoke location access at any time via your device settings (iOS Settings → Privacy & Security → Location Services → Unizo).
• Account deletion: You may request deletion of your account and associated data by contacting us at unizoapp00@gmail.com.

Unizo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at unizoapp00@gmail.com.

If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information as quickly as possible.

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.
• Transaction records may be retained for up to 7 years for accounting and legal compliance purposes.
• Chat messages are stored as long as both parties maintain active accounts.
• Analytics data is retained in aggregated, anonymised form for a period of up to 2 years.

Upon account deletion, we will delete or anonymise your personal data, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at unizoapp00@gmail.com. We will respond to all verified requests within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send a push notification or in-app message informing you of the change
• Where required by law, obtain your consent to the updated terms

We encourage you to review this policy periodically. Your continued use of Unizo after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: